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Sigma lens customer service11/23/2023 If your SIGMA product works correctly with the equipment you owned when you purchased it, then your SIGMA product is not defective. The customer will be responsible for the shipping charges to and from SIGMA Corporation of America and/or authorized service centers. These updates are done as a courtesy and are not considered warranty repairs. In today’s day and age of ever-changing technology, SIGMA will-at our discretion-offer software updates, if available, to the original purchaser of the equipment at no extra charge. The SIGMA Corporation of America Service Department will service these products for a minimum $250 charge in addition to the required parts and labor charges at the owner’s expense.įor more information, please review our Service and Support Policy or contact us directly. Please register your new SIGMA product in order to activate your SIGMA 4-Year Warranty.Īny product that is not imported by SIGMA Corporation of America or that is purchased from an unauthorized SIGMA dealer will not be serviced under warranty regardless of the service required. SIGMA Corporation of America offers a 90-day warranty for factory refurbished products. Please note that the SIGMA warranty is valid only to the original purchaser and is not transferable. (Please read the Service Policy and refer to the warranty policy included with your product for more information.) (SIGMA fp cameras and CINE lenses come exclusively with a 1-Year Warranty.) Your warranty period begins the day you purchase your SIGMA camera, lens, and/or flash. authorized SIGMA dealer are covered by a 4-Year Warranty against defects in manufacturing and workmanship only. If you would like information on the pricing of the operation, or if you have any further questions regarding this service, please contact SIGMA's Service Department.Īll brand-new SIGMA lenses purchased from a U.S. To request a Mount Conversion, please include your request in the "Symptoms/Comments" section of the attached Online Repair Form below, along with the lens you would like to have converted, your current mount type, and the mount type that you would like to have installed. The anticipated turnaround time for this service is 4 – 8 weeks. Upon conversion completion, the lens will be returned to SIGMA Corporation of America who will, in turn, ship the lens directly back to the owner. In such an instance, your lens will be sent to Japan to be converted to the desired mount. Some conversion services are conducted directly by SIGMA Japan. Similarly, Full Frame format lenses cannot be converted to APS-C. Mirrorless lenses in the APS-C format cannot be converted to Full Frame format. Mount Conversion service is subject to mount, parts, and service availability. *Please check that lens’ product page to view mount availability. A lens can only be converted to a mount type that is offered by SIGMA for that specific lens. SIGMA lenses from the current Art, Contemporary, or Sports lines are eligible for the Mount Conversion service. SIGMA Corporation of America and SIGMA Japan will convert the current mount of your SIGMA Global Vision lens to another mount of your choice. You will then be provided with the final amount and a link to pay for the order. You will receive a reply to your email once the Parts Department confirms the availability of the part. Please email the exact description of the product as well as the parts you need to include several pictures of your product along with the serial number of the item and a photo of the requested part to the above email address with your full name and shipping address. Some parts are available in full assembly and sub-assemblies will not be provided.We do not take orders from nor ship any parts to regions outside of the United States of America.A $10 shipping charge will be added to all orders. There is a minimum $10 processing fee for orders that are less than $10 in value.Order processing time is 3-5 business days for parts that are readily available and in stock.Parts availability is subject to the specific product service life.Service Manuals, Diagrams, and Parts Breakdowns are not available for public distribution.SIGMA Corporation of America will not accept the return or exchange of any part that was removed from its original packaging.Some parts are unavailable for individual sale due to the complexities of operation and requirement of special tools for proper installation and adjustment.Purchase and installation of parts by unauthorized personnel will void the Manufacturer's Warranty. SIGMA Corporation of America will not be held responsible for parts purchased/installed by private parties or unauthorized tech personnel.Please read the part order policy before placing your order:
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